Refund policy

• Defective or Damaged Products
  Products found defective, damaged, or malfunctioning upon delivery are eligible for exchange within 3 days from the invoice date, subject to inspection and approval by our technical team.

• Unused & Original Condition
  Products eligible for exchange must be unused, unopened, and in their original condition.

• Original Packaging & Accessories
  Returned items must include all original packaging, manuals, accessories, warranty cards, and invoices.

Exchange Process

• Store Credit or Product Exchange
  Approved exchanges will be processed as either:

  • an exchange with another product, or

  • store credit under the customer account.

Cash refunds are not applicable.

• Warranty Coverage
  Any manufacturing defects reported after the 3-day exchange period will be handled according to the official supplier or manufacturer warranty terms.

• Non-Exchangeable Products
  For hygiene and safety reasons, the following items are non-exchangeable unless received defective:

  • Headphones & earphones

  • Personal care products

  • Opened accessories

  • Cables & connectors

  • Software, games, and digital products

  • Batteries

• Special Orders & Clearance Items
  Items purchased under clearance, liquidation, special promotions, or special orders are non-exchangeable unless proven defective upon delivery.

Important Notes

• Products showing physical damage, misuse, improper installation, or electrical damage are not eligible for exchange.

• Hamdan Electronics reserves the right to inspect and test returned items before approving any exchange request.

• This policy may be updated without prior notice.

For any assistance, our customer support team will be happy to help.